Our Process

 

We kindly ask that each customer contact us either via email at info@charlestoncooler.com or Facebook Messenger so that we can address any inquiries before placing an order. Our production time typically ranges from 3 to 7 business days, as each order is meticulously handcrafted and tailored to meet the unique preferences of our customers.

Please note that items requiring hand painting may require additional time, depending on the intricacy of the design. We prioritize the completion of orders based on the date of invoice completion. To ensure a smooth process, we do not begin building or painting any item until the invoice has been finalized.

Each invoice will be sent to the email address provided by the user. If you have any questions or need further assistance, please do not hesitate to reach out to us. We are here to provide you with exceptional service and support throughout your shopping experience.